Returns & Refunds Policy

Last updated: September 2026

We hope you love your Dosie order. If you're not completely happy with your purchase, we're here to help.

Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your journal must be unused and in the same condition that you received it, including its original packaging where applicable. You'll also need your receipt or proof of purchase.

To request a return, please contact us at hello@dosie.ie before sending anything back. Items returned without contacting us first may not be accepted.

Once your return has been approved, we'll provide you with instructions on where to send your item.

Return postage costs are the responsibility of the customer unless the item is faulty, damaged or incorrect.

Return Address:

Anna P, Dosie,
Office 102
Unit 9
71 Amiens Street,
Dublin 1,
D01 X6T8,
Republic of Ireland

Damaged, Faulty or Incorrect Orders

Please check your order when you receive it and contact us as soon as possible if your item arrives damaged, defective or if you receive the wrong item.

Please email hello@dosie.ie with your order number and, where possible, photographs of the issue. We'll assess the problem and work with you to arrange an appropriate solution.

Non-Returnable Items

We cannot accept returns for items that have been used, written in, damaged after delivery or otherwise returned in a condition that means they cannot be resold.

Exchanges

We don't currently offer direct exchanges.

Your EU Right to Cancel

If you are a consumer in the European Union, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

If you exercise this right, the item must be returned in its original condition and you should take reasonable care of it while it is in your possession.

This statutory right does not affect any other consumer rights you may have under Irish or EU law.

To exercise your right to cancel, please contact hello@dosie.ie within 14 days of receiving your order.

Refunds

Once we receive and inspect your returned item, we'll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider or bank.

Where applicable, we'll refund the standard delivery cost you paid for the original order. Additional costs resulting from choosing an upgraded delivery option may not be refundable.

If you have any questions about returns or refunds, please contact us at:

hello@dosie.ie